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Delivery / Shipping Holidays / Closed 2026
MATRIX, MYLER, WOOF WEAR & IRIDEON: we have these products shipped to you directly by the manufacturer's depot in Germany; delivery time as stated for the individual products, approx. 7 - 10 working days, sometimes longer during the Christmas season. We ship as follows:
Please note the delivery times stated for each item when you order! Delivery times may differ from those stated here depending on the item; the information on the respective product page applies. We offer the following carriers: DHL, DPD, GLS, Hermes. You can choose which one you prefer during the order process. Shipping costs are the same for all carriers. We reserve the right to charge additional shipping costs for parcels over 10 kg.
Within Germany: DHL, DPD, GLS or Hermes: €12.90 flat rate Delivery within Germany takes up to 5 working days. Please note that we give no guarantee where drop-off permissions have been given to the carriers!
Shipping to Austria: DHL, DPD, GLS or Hermes (parcel up to 10.00 kg): €19.90 flat rate Delivery to Austria takes up to 7 working days. In Austria one delivery attempt is made at the front door. If the recipient is not found, they receive a notification and the parcel is held for collection at the responsible partner branch for 3 weeks.
Shipping to all other EU countries: DHL, DPD, GLS or Hermes (parcel up to 10.00 kg): €19.90 flat rate Depending on the country, delivery takes up to 10 working days.
We deliver to Germany and to the following EU countries: Belgium, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Netherlands, Austria, Poland, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary. Excluded are overseas territories and areas with a different customs or tax status (e.g. Faroe Islands, Greenland, Åland, Canary Islands, Ceuta, Melilla, Azores, Madeira, Campione d’Italia, Livigno). Shipping to countries outside the EU (e.g. Switzerland, United Kingdom, Norway) is currently not possible. |